Guest FAQ
South Lake Chalet
942 Poplar Street, South Lake Tahoe, CA 96150
This hotel
4:00 PM / 11:00 AM
Your unit's private network name (e.g. "South Lake Chalet Unit [#]") and password are sent in your check-in email/SMS before arrival. An open network, "South Lake Chalet Guest" is also available.
One assigned space per unit, matching the unit number (Unit 1 has 3 spaces). One vehicle per unit; additional vehicles towed at owner's expense. No boats, trailers, or RVs.
N/A. See winter road-conditions note below instead.
5 chargers, $0.30/kWh, with specific per-unit assignments (Unit 1: one Tesla + one J1772; Units 2 to 4 share a Tesla charger; Units 7 to 9 share a J1772 charger; Units 10, 11, and the ADA space share a Tesla charger).
1 pet per unit (2 max in Unit 1). $50 per pet, paid in advance. $250 fine for an unauthorized pet. Pet towels are provided, do not use bath towels for pets.
No washer/dryer in any unit. Laundry facilities are available in downtown South Lake Tahoe.
Samsung mini-split heating/cooling; several units share one condenser and must run in the same mode (heat or cool) at the same time. Heating can take up to 15 minutes to warm up in very cold weather.
10:00 PM–8:00 AM. Small complex with shared walls; a strict no-party policy is enforced by the City of South Lake Tahoe.
Units 2 to 4 and 6 to 10 sleep 2. Units 5 and 11 sleep 4. Unit 1 sleeps 6.
Pack 'n Play and high chair available on request. Reserve in advance.
Keyless entry, code by SMS. If the door doesn't open, these locks are sensitive to deadbolt pressure. Gently pull or push the door while pressing unlock. To lock manually from outside, press the checkmark icon (do not re-enter your code).
No on-site lobby; no dedicated luggage storage.
Discounted Lakeside Beach access, $5 per person (normally $30), plus 50% off chair/umbrella rental with the beach wristband. Seasonal: roughly Memorial Day through mid-September, weather permitting.
None. Unit 11 is on the ground floor with no stairs at all, which is the one to ask for if stairs are a problem.
Fireplaces are present in some units (decorative/secondary heat source only; Unit 6 confirmed to not have one). 2 shared BBQ grills in the parking area, first-come-first-served.
No live TV service; streaming apps only (Netflix, Hulu, YouTube TV, Amazon Prime Video), personal subscription required. Do not unplug the TV's Cat5 cable.
Heavenly Village and Gondola, Gordon Ramsay Hell's Kitchen, and the casinos are a 5 to 6 minute walk. Lakeside Beach is a 10 minute walk and is private, with an access fee.
Good to know here
- Winter road-conditions notice: guests should check weather and road conditions before travel; chains are typically required in winter months. ZenStay plows its own lot, but Poplar Street itself is city property and outside ZenStay's control.
- Unit layout: Units 1–6 on the right when facing the building (Unit 6 is the corner unit); Units 7–11 in the rear building; Unit 12 (not a live key) nearest the street.
- Trash: dumpsters are in the parking lot; lids must stay closed and secured with the carabiner clip specifically to keep bears and wildlife out.
- Transportation note: Uber has limited availability locally; taxis are more reliably available.
Everything else